Last week, I had the privilege of presenting at the Wichita Professional Communicators luncheon. I introduced the “pull, push, push” soccer drill from my fifth grade PE teacher. You may be thinking, “What does soccer have to do with crises?” Honestly, a lot. But the point of the demonstration was not to improve soccer skills. […]
What do State Farm, Glossier, Goya Foods, and JK Rowling have in common? They are all recent victims of cancel culture. In today’s digital world, reputations are unmade at the speed of a tweet. Cancel culture has transformed the landscape of crisis communication, where missteps can trigger public outrage, boycott campaigns, or reputational damage in
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