External Crisis

Cartoon of a white male with dark, short hair, and a blue shirt. His face has a red X over it, and his shirt says "Cancel Culture." The background is red with angry social media and emoji graphics around it.

Crisis Communication in the Era of Cancel Culture 

Apologies, Cancel Culture, Crisis Communication: 101, External Crisis /

What do State Farm, Glossier, Goya Foods, and JK Rowling have in common? They are all recent victims of cancel culture.  In today’s digital world, reputations are unmade at the speed of a tweet. Cancel culture has transformed the landscape of crisis communication, where missteps can trigger public outrage, boycott campaigns, or reputational damage in […]

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How Strong Leaders Respond When the World Feels Unstable

Crisis Communication: 101, External Crisis /

It’s rough out there. Federal funding challenges. Inflation. Rising conflict in the Middle East. Uncertainty doesn’t just hit your bottom line. It hits your people. No matter how hard they try, what’s happening out there follows them in here. So, what’s your role when it comes to external crises? Should you respond? My Rule: If

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