Last week, I had the privilege of presenting at the Wichita Professional Communicators luncheon. I introduced the “pull, push, push” soccer drill from my fifth grade PE teacher. You may be thinking, “What does soccer have to do with crises?” Honestly, a lot. But the point of the demonstration was not to improve soccer skills. […]
What do State Farm, Glossier, Goya Foods, and JK Rowling have in common? They are all recent victims of cancel culture. In today’s digital world, reputations are unmade at the speed of a tweet. Cancel culture has transformed the landscape of crisis communication, where missteps can trigger public outrage, boycott campaigns, or reputational damage in
Crisis Communication in the Era of Cancel Culture Read More »
It’s rough out there. Federal funding challenges. Inflation. Rising conflict in the Middle East. Uncertainty doesn’t just hit your bottom line. It hits your people. No matter how hard they try, what’s happening out there follows them in here. So, what’s your role when it comes to external crises? Should you respond? My Rule: If
How Strong Leaders Respond When the World Feels Unstable Read More »
We’ve all seen the scene in a movie or on the news: the corrupt politician, shady CEO, or disgraced celebrity getting rushed out of the courtroom while reporters swarm and shout questions. And what do they say as they’re hustled to the car? “No comment.” I used to think that was such a boss move.
Silence Isn’t Golden: The Case Against “No Comment” Read More »
As Julie Andrews would sing, “Let’s start at the very beginning. A very good place to start.” What is a crisis? Cambridge Dictionary says, “a situation that is extremely difficult or dangerous when there are many problems.”When there are many problems, doesn’t that just sum it up perfectly? Crises are typically significant and unexpected. It
What is Crisis Communication? Read More »
Hi, I’m Rachel, and welcome to the part of the internet where we talk about the stuff no one wants to deal with but absolutely has to: crisis and reputation management. If you are expecting buzzwords, corporate jargon, or vague “best practices,” you are in the wrong place. I’ve lived through the fire and came out the other side