Lessons Learned

Cartoon of a white male with dark, short hair, and a blue shirt. His face has a red X over it, and his shirt says "Cancel Culture." The background is red with angry social media and emoji graphics around it.

Crisis Communication in the Era of Cancel Culture 

Apologies, Cancel Culture, Crisis Communication: 101, External Crisis /

What do State Farm, Glossier, Goya Foods, and JK Rowling have in common? They are all recent victims of cancel culture.  In today’s digital world, reputations are unmade at the speed of a tweet. Cancel culture has transformed the landscape of crisis communication, where missteps can trigger public outrage, boycott campaigns, or reputational damage in […]

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The Spin Doctor

Bio, Welcome /

Hi, I’m Rachel, and welcome to the part of the internet where we talk about the stuff no one wants to deal with but absolutely has to: crisis and reputation management. If you are expecting buzzwords, corporate jargon, or vague “best practices,” you are in the wrong place. I’ve lived through the fire and came out the other side

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